Refund Policy

Refund Terms

GET PILATES is committed to your satisfaction. We offer refunds for eligible returns as outlined below.

Eligible Refunds You are eligible for a refund if:

Your return meets all criteria in our Shipping and Return Policy
Your Foldable Pilates Reformer is defective or not as described
Your order was not received (in accordance with our shipping confirmation)

Refund Amount Refunds include the full purchase price of the product. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Refund Processing Once we receive and inspect your returned item, refunds will be processed within 7-10 business days. The refund will be credited to your original payment method. Please allow 3-5 additional business days for the refund to appear in your account, depending on your financial institution.

Defective Products If you receive a defective Foldable Pilates Reformer, contact us immediately at contact@trygetpilates.online with photos and a detailed description. We will either:

Send you a replacement at no cost
Provide a full refund including original shipping costs

Non-Refundable Items

Shipping and handling fees (except for defective products or our error)
Taxes and duties (where applicable)
Gift cards and promotional codes (unless unused and still valid)

Exchanges

If you would like to exchange your product for a different size, color, or model, contact us at contact@trygetpilates.online. Exchanges may be subject to additional fees if the new product has a different price.

Worried About Buying a Reformer Online?

FAQ

How does the 60-day risk-free trial work?

Simply try the reformer for 60 days. If it’s not right for you, return it for a full refund. No hassle, no hard feelings.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Is the reformer board suitable for beginners?

Yes! The reformer board is designed to be beginner-friendly while still challenging enough for experienced Pilates practitioners. Each class includes modifications, making it accessible for all fitness levels

Do I need any additional equipment?

Everything you need is included in the package. However, if you prefer, you can have a mat or towel underneath the reformer board for added comfort on hard surfaces.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

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